“Special Cases:” Launching a Web Project When Everyone Has Baggage

In higher education, we’re surrounded by experts with highly specialized knowledge. It only makes sense then, that we’re handling so many “special cases”: special features, special user interfaces, special content types, special websites. And just like an overbooked flight, nobody wants to be the person to give up their baggage to get a project off the ground. Let’s talk about why we have special cases, what problems special cases can cause, and what we can do about them.

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